Home Campaigning for you Contact us Contact our affiliates News

Privacy Policy

1. Introduction.

This privacy policy sets out the way we process your personal information. It deals with how we collect information, what we do with it, how we protect it and what controls or rights you have. By visiting http://publicservicepensioners.org.uk/ or acting as a contact or representative of a constituent organisation of Public Service Pensioners’ Council (PSPC) you are accepting and consenting to the practices described in this policy. We may change this policy from time to time. The date this policy was last updated is shown at the end of this document. As a data controller, we fully comply with the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003 and the General Data Protection Regulations (EC Directive) 2016 (GDPR).

2. Your Privacy – our promise.

We are committed to protecting the privacy of our supporters and will treat all information you give us with care. We promise to:

  • Tell you why we collect personal information, how we do this and what we use it for.
  • Only collect the information we need to deliver the service to you.
  • Never sell your personal information or let other organisations use it for marketing.
  • Keep the personal information up to date and ensure it is safe and secure.
  • Require any suppliers or partners who work with us to have privacy policies.

3. Who we are.

In this policy references to the Public Service Pensioners Council or PSPC,are to the Public Service Pensioners’ Council c/o Secretariat at CSPA, 8th Floor 125 High Street, Croydon CR0 9XP. Financial Services collection and banking of subscriptions fees are provided by National Association of Retired Police Officers at NARPO House, 38 Bond Street Wakefield, West Yorkshire, WF1 2QP

The controllers are the Executive Committee of the Public Service Pensioners Council, PSPC

4. What information we collect and how we collect it.

We collect personal information about you to enable us to provide the service to you. This includes:

  • Name and address.
  • Email address and telephone numbers.
  • Any personal information you give to us when you contact the Secretariat head office or a branch.

We collect the personal information in the following ways:

  • When you correspond with us by email, phone or other ways.
  • In meetings

5. How we use the information and why we need it.

We use the personal information to provide the services and to meet our contractual commitments to you. In addition, this may include:

  • Processing – this will include using the information to fulfil any request made by you to receive one of our services, for example, to receive our email newsletter, or information about our Annual General Meeting
  • Legitimate interests – PSPC also processes your data when it is in our legitimate interest to do this and when these interests do not override your rights. These legitimate interests include providing you with information on services, membership, and campaigning.
  • Consent – where we need your consent we will ensure you are as fully informed as possible and use that consent solely for the reason you have given it to us. You will be able to change your mind at any time by contacting us at the address in paragraph 11 or by email at pspc@cspa.co.uk.

6. Who will see the information?

Your information will only be accessible to our staff and only where it is appropriate in respect of the role they are carrying out. We will never sell your information or let other organisations use it for their own purposes.

We will only share your personal information:

  • If you have consented to us doing so and for the specific reason your consent was given. You will have the opportunity to withhold consent when by writing to us at the address in paragraph 11, or sending us an email to pspc@cspa.co.uk at any time.
  • When using auditors and professional advisors
  • When we are legally required to, or because of a lawful request by a governmental or law enforcement authority.
  • If we merge with another organisation or form a new entity.

7. Security.

The security of your personal information is very important to us. All information you provide to us is stored on computers protected with security. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. All the personal data is processed in the UK however for IT hosting and maintenance your information may be situated outside the European Economic Area (EEA). You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

8. Your rights.

You have the following rights:

  • Transparency over how we use your personal information (right to be informed)
  • To request a copy of the information we hold about you, which will be provided to you within one month (right of access)
  • An update or amendment of the information we hold about you (right of rectification)
  • To ask us to stop using information (right to restrict processing)
  • Ask us to remove your personal information from our records (right to be forgotten)
  • Request us to remove your information for marketing purposes (right to object)
  • To obtain and reuse your personal data for your own purposes (right to portability)

You can write to us about any of these rights at the address in paragraph 11 or by email to pspc@cspa.co.uk. There is no charge for a request and we will respond to the request within one month.

10. Retention of information.

We hold your information only for as long as necessary for each purpose we use it. This will normally be two years from our last interaction with you unless for legal or taxation reasons it is necessary to retain it for a longer period.

11. How to contact us.

If you have any questions about this privacy policy or your rights regarding processing your personal information, or wish to make a complaint please contact: Public Service Pensioners’ Council, c/o CSPA, 8th Floor,125 High Street, Croydon CR0 9XP.

Email - PSPC@cspa.co.uk. This policy was last updated on 17 May 2018